Refund Policy

365 Soles Refund Policy

At 365 Soles, we strive to provide excellent customer service, and our goal is for you to be satisfied with your purchase. However, due to the nature of our business and the limited availability of certain products, we have a strict refund policy in place. Please read and understand the following policy before making a purchase on our website:

Defective or Incorrect Items:
a. If you receive a defective or incorrect item, please contact us within 7 days of receiving the product, providing detailed information and supporting evidence.
b. We will assess your claim and, if approved, provide you with instructions for returning the item. We will offer you a replacement or, if unavailable, a refund for the full purchase price, including any applicable shipping charges.

Size and Fit Issues:
a. We provide detailed product descriptions, including sizing information, to assist you in making an informed purchase decision. It is your responsibility to review this information and select the appropriate size.
b. If you find that the size is not suitable, we may, at our discretion, allow an exchange for the same style in a different size, subject to availability. If the requested size is unavailable, a refund may be provided after assessing the situation on a case-by-case basis.
c. Items must be returned in new, unworn and resalable condition, in their original packaging, with all tags and labels intact.

Change of Mind or Buyer's Remorse:
a. We do not provide refunds, exchanges, or returns for a change of mind or buyer's remorse once an order has been placed and payment has been processed.
b. Before making a purchase, please review all product specifications, descriptions, and sizing information. If you have any doubts or questions, feel free to contact us for assistance.

Final Sale Items:
a. Certain items may be marked as "Final Sale" or "No Returns." These items cannot be returned or refunded unless they are defective or incorrect upon receipt.

Return Process:
a. To initiate a return or exchange, please contact our customer service team with your order number, details of the issue, and supporting evidence.
b. We will provide you with instructions for returning the item, including the return address and any additional requirements.
c. You are responsible for all shipping costs associated with the return, unless the item is defective or incorrect.

Please note that our refund policy is designed to ensure fairness and the highest possible standard for our customers. We appreciate your understanding and cooperation in adhering to this policy.

If you have any further questions or concerns regarding our refund policy, please contact our customer service team for assistance.

Please review this refund policy carefully before making a purchase on our website, as it forms part of our terms and conditions of sale.